If you're thinking about a career in retail, there are a few essential skills that you will need to get a good job. These skills are: Customer service, flexibility and communication. A computerized assessment may be required. After you have completed the training you can apply to store that are hiring. These jobs often require a high school diploma (or GED).
Customer service skills
A variety of customer service skills are required to work in a retail environment. Customers must listen and be understood by customer service representatives. They must be able to resolve problems. Strong knowledge of technology is crucial. Reps who are able to use the internet to solve customer problems are highly valued.
Attention to detail
Many retailers value the ability to pay attention and be meticulous in all aspects of their work. Employees must not only be able to put their clothes in order but also have the ability to work in teams and be detail-oriented. An attention to detail-focused employee is a good team player and can take on training and leadership roles. This trait will make you stand out among the rest in interviews and help you stand apart from your competition.
Flexibility
Flexibility is becoming a more common concept in modern work life. According to a survey by ManpowerGroup Solutions, over half of retail employees say that workplace flexibility is the most important factor in deciding whether to stay with a company for the long term or seek a new opportunity. This is quite different from other industries where compensation is a top motivator.
Communication skills
Communication skills are necessary for all retail positions. It is essential that employees can communicate with each other to complete tasks and get updates. They will also need to be able to listen to customers to understand their needs.
Marketing and finance skills
There are many skills required to work in retail. Communication skills are essential. Customers will expect you to be able explain the products, answer their questions politely, as well as resolve any customer complaints. You will need to be able to talk with customers by phone or with colleagues in other stores.
Ability to multitask
Multitasking can be an essential skill, but it can also cause problems. Oftentimes, multitasking can cause a person to make mistakes, which can affect their work or even their health. It is particularly dangerous to try and multitask when you're walking down the street.
Chances for career progression
There are many opportunities for career advancement in retail. Sales associates can expect to earn $22,000 annually as a median salary. These associates greet customers and help to prevent losses. They also manage cash registers and keep the stores clean. Additionally, retail professionals could become managers in other stores or be promoted to other corporate environments.